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Got Questions? We Have Answers

Frequently Asked Questions

Everything you need to know about automating your takeout orders via SMS, connecting your POS, and launching in under 10 minutes.

1. Do diners need to download an app or create an account to order?

No. Diners simply send a regular SMS text message to your dedicated restaurant ordering line in plain English—just like texting a friend. There are zero apps to download, no logins or passwords to remember, and no clumsy web menus to scroll through.

2. Does our restaurant need extra tablets or counter hardware?

Zero hardware is required. Text2Feast is a 100% cloud-to-cloud integration. Paid orders drop directly into your existing POS system and print automatically on your current kitchen ticket printers and Kitchen Display Systems (KDS).

3. Which POS systems do you integrate with? Do you support smaller or custom POS systems?

We integrate with virtually every restaurant POS system on the market. In addition to our featured cloud integrations with Toast, Square, and Clover, our universal POS bridge connects seamlessly with SpotOn, Aloha, Micros, Lightspeed, Revel, TouchBistro, Heartland, PAR Brink, and dozens of regional POS systems. Our engine automatically syncs your live menu items, prices, tax rates, 86'd items, and required modifier rules straight to your kitchen printer.

4. How does the AI handle complex modifiers, substitutions, or half-and-half pizzas?

Text2Feast reads your exact POS modifier groups. If a guest orders a "Large pizza half pepperoni, half mushroom" or forgets to specify a required side or meat temperature, the AI automatically asks a quick follow-up text to confirm their choices and calculates the exact upcharges before sending the payment link.

5. How do payments and staff tips work? Do we get unpaid "ghost" orders?

Never. Once an order is confirmed via text, Text2Feast generates an instant Stripe checkout link supporting Apple Pay, Google Pay, and credit cards. Orders are only injected into your kitchen printer after payment succeeds. 100% of customer tips go directly to your front-of-house staff.

6. What happens if a customer calls our restaurant phone line during a busy rush?

With our Automated Voice Landline Patch (included in the Pro Tier), callers who don't want to wait on hold can press a button to immediately receive a text message from your restaurant and place their takeout order via SMS in seconds—freeing up your host stand and phone lines.

7. How much does Text2Feast cost? Are there commissions or contracts?

We charge 0% commission on your orders and require no long-term contracts. Our Starter Tier is $69/month (up to 150 text orders/mo) and our Pro Tier is $99/month (up to 1,000 text orders/mo). Every restaurant starts with a 30-Day 100% Risk-Free Trial with no credit card required to launch.

8. How long does setup take?

Onboarding takes less than 10 minutes. Our team handles the entire cloud connection to your POS, configures your local SMS ordering number, and tests your kitchen printer routing with zero disruption to your restaurant service.

Still Have Questions? Test It Live or Talk to Our Founders.

Text our live demo restaurant at 954-715-2114 or claim your 30-day risk-free trial today.